Terms of Service

1. Acceptance of Terms

By accessing or using LoopDesk ("Service"), operated by LoopDesk Inc. ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

These Terms apply to all visitors, users, and others who access or use the Service, whether located in the United States, Canada, or elsewhere.

2. Description of Service

LoopDesk is a cloud-based customer support and helpdesk software solution that enables businesses to manage customer inquiries, support tickets, and communications. Our Service includes:

• Ticket management system
• Customer communication tools
• Knowledge base functionality
• Reporting and analytics
• Integration capabilities
• Multi-tenant architecture with custom subdomains

3. User Accounts and Registration

To access certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your password
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

You must be at least 18 years old or the age of majority in your jurisdiction to create an account.

4. Subscription Plans and Billing

4.1 Subscription Plans

We offer various subscription plans with different features and usage limits. Current plans and pricing are available on our website.

4.2 Billing and Payment

Subscription fees are billed in advance on a monthly or annual basis. You agree to pay all charges incurred under your account. We accept major credit cards and other payment methods as specified on our website.

4.3 Free Trial

We may offer a free trial period. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial expires.

4.4 Automatic Renewal

Your subscription will automatically renew for successive periods unless you cancel before the renewal date. We will charge your payment method on file.

4.5 Price Changes

We may change our pricing with 30 days' written notice. Price changes will apply to your next billing cycle.

5. Cancellation and Refunds

5.1 Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting us. Cancellation will be effective at the end of your current billing period.

5.2 Refund Policy

We offer a 30-day money-back guarantee for new subscriptions. Refund requests must be made within 30 days of your initial payment. No refunds are provided for partial months or years.

5.3 Account Termination

Upon cancellation or termination, your access to the Service will cease, and your data may be deleted according to our data retention policy.

6. Acceptable Use Policy

You agree not to use the Service to:

• Violate any laws, regulations, or third-party rights
• Send spam, unsolicited communications, or malicious content
• Upload viruses, malware, or other harmful code
• Attempt to gain unauthorized access to our systems
• Reverse engineer, decompile, or disassemble the Service
• Use the Service for any unlawful, harmful, or fraudulent activity
• Violate the intellectual property rights of others
• Harass, threaten, or harm others

7. Data and Privacy

7.1 Your Data

You retain ownership of all data you upload to or create within the Service ("Customer Data"). You grant us a limited license to use, store, and process Customer Data solely to provide the Service.

7.2 Data Security

We implement reasonable security measures to protect your data, including encryption, access controls, and regular security audits.

7.3 Data Location

Your data may be stored and processed in the United States, Canada, or other countries where we or our service providers operate.

7.4 Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Intellectual Property

8.1 Our Rights

The Service, including all software, content, trademarks, and other intellectual property, is owned by LoopDesk Inc. and protected by copyright, trademark, and other laws.

8.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use the Service in accordance with these Terms.

8.3 Feedback

Any feedback, suggestions, or improvements you provide to us become our property and may be used to enhance the Service.

9. Service Level Agreement

9.1 Availability

We strive to maintain 99.9% uptime for our Service, excluding scheduled maintenance and circumstances beyond our control.

9.2 Support

We provide customer support through various channels as specified in your subscription plan. Support availability may vary by plan level.

9.3 Maintenance

We may perform scheduled maintenance with advance notice. Emergency maintenance may be performed without prior notice.

10. Disclaimers and Limitations of Liability

10.1 Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM. WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

10.3 Canadian Considerations

For users in Canada, nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, term, or condition implied by applicable consumer protection legislation that cannot be excluded, restricted, or modified.

11. Indemnification

You agree to indemnify, defend, and hold harmless LoopDesk Inc., its officers, directors, employees, and agents from any claims, damages, losses, costs, and expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your Customer Data

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that violates these Terms or is harmful to other users, us, or third parties.

Upon termination, your right to use the Service ceases immediately. All provisions that by their nature should survive termination shall survive.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of [Your State/Province] and the applicable federal laws of the United States and Canada, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration, except for claims that may be brought in small claims court.

13.3 Canadian Users

For users in Canada, mandatory arbitration clauses may not apply where prohibited by provincial consumer protection laws.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on our website
• Sending an email notification to your registered address
• Providing in-app notifications

Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.

15. Miscellaneous

15.1 Entire Agreement

These Terms constitute the entire agreement between you and LoopDesk Inc. regarding the Service.

15.2 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.3 No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of such provision or any other provision.

15.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms at any time.

16. Contact Information

If you have questions about these Terms, please contact us: