Privacy Policy

1. Introduction

LoopDesk Inc. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our LoopDesk service ("Service").

This Privacy Policy applies to all users of our Service, including visitors to our website and customers who use our helpdesk software platform, whether located in the United States, Canada, or elsewhere.

By using our Service, you consent to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, company name, job title
• Billing Information: Credit card details, billing address, tax identification numbers
• Profile Information: Avatar, preferences, timezone, language settings
• Communication Data: Support tickets, messages, feedback, survey responses

2.2 Customer Data

As a helpdesk service provider, we process data on behalf of our customers, including:

• Support tickets and customer communications
• Customer contact information
• Knowledge base content
• Custom fields and metadata
• Files and attachments uploaded to tickets

3. How We Use Your Information

We use your information to provide, operate, and improve our Service, including:

• Providing customer support and technical assistance
• Processing transactions and billing
• Analyzing usage patterns to improve our Service
• Sending important Service announcements
• Complying with legal obligations

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share information with:

• Trusted service providers who assist in operating our Service
• Legal authorities when required by law
• Business partners for legitimate business purposes

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption in transit (TLS/SSL) and at rest (AES-256)
• Multi-factor authentication for administrative access
• Regular security audits and vulnerability assessments
• Access controls and role-based permissions

6. Your Privacy Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Object to certain processing
• Data portability

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website performance and usage
• Provide personalized experiences
• Enable certain features and functionality

8. International Data Transfers

Your information may be processed and stored in the United States, Canada, or other countries. We ensure adequate protection through approved transfer mechanisms and maintain equivalent security standards.

9. Data Retention

We retain your information for as long as necessary to provide our Service or as required by law. You may request deletion of your data, subject to legal and operational requirements.

10. Regional Privacy Laws

10.1 California Privacy Rights (CCPA)

California residents have additional rights under CCPA, including the right to know, delete, and opt-out of the sale of personal information.

10.2 Canadian Privacy (PIPEDA)

Canadian users have rights under PIPEDA, including access to personal information and the right to file complaints with privacy commissioners.

10.3 European Privacy Rights (GDPR)

EU/EEA residents have comprehensive rights under GDPR, including all rights listed above plus the right to file complaints with supervisory authorities.

11. Children's Privacy

Our Service is not intended for children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email and through our website. Your continued use constitutes acceptance of the updated policy.

13. Third-Party Services

Our Service may contain links to third-party websites or integrate with external services. We are not responsible for their privacy practices and encourage you to review their privacy policies.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

14.1 Data Protection Officer

For EU/EEA users, you may contact our Data Protection Officer at: [email protected]

14.2 Privacy Complaints

If you believe we have not addressed your privacy concerns adequately, you may file a complaint with:

• Canada: Office of the Privacy Commissioner of Canada (www.priv.gc.ca)
• US: Federal Trade Commission (www.ftc.gov)
• EU/EEA: Your local Data Protection Authority