About Loopdesk
Born from 20 years of web development frustration with overpriced helpdesk solutions, Loopdesk is the honest alternative that puts powerful support software within everyone's reach.
The Story Behind Loopdesk
With 20 years of experience building web applications and managing infrastructure and security systems, I've seen firsthand how expensive and restrictive helpdesk solutions have become. The final straw came when I realized that most providers charge per agent, lock essential features behind expensive tiers, and make you pay extra for basic security features like MFA and SSO.
This pricing model isn't just inconvenient—it's actively harmful to growing businesses. Why should adding team members cost more? Why should enterprise security be a luxury feature? Why should you pay separately for API access, automation, or knowledge bases when these are fundamental tools?
That's the frustration that drove me to create Loopdesk. I wanted to prove that powerful, secure, and feature-complete helpdesk software doesn't have to break the bank or compromise on functionality. Every feature you need should be included from day one, with transparent volume-based pricing that actually makes sense.
What We Believe
Every business deserves access to enterprise-grade customer support tools, regardless of their size or budget.
Honest Pricing
One transparent monthly rate based on ticket volume, not team size. No hidden fees, no feature gates, no surprises. Scale your support team without penalties.
Security for Everyone
Enterprise-grade security shouldn't be a premium add-on. MFA, SSO, RBAC, audit logs, and data encryption are included in every plan because security is a right, not a privilege.
Complete from Day One
Full REST API, workflow automation, knowledge base, advanced analytics, and integrations included from the start. Everything you need to build great customer experiences.
What Makes Loopdesk Different
Built-in features that others charge extra for
Smart Automation
Advanced workflow automation with rule engine and custom triggers
Full REST API
Complete API access with webhooks, analytics, and real-time integrations
Knowledge Base
Self-service portal with advanced search and article management
Advanced Analytics
Real-time reporting, performance metrics, and exportable dashboards
Multi-Tenant Architecture
Complete data isolation with custom domains and white-labeling
Microsoft SSO
Azure AD integration with automatic user provisioning
Mobile Optimized
Responsive design with dark mode and offline capabilities
Multi-Provider Email
Support for SMTP, SendGrid, Mailgun with template system
Development Journey
From concept to launch - building the helpdesk solution the industry needs
2025
Project Initiation
Started development with core architecture planning, database design, and API specification. Focus on multi-tenant architecture with security-first approach.
2025
Core Platform Development
Built foundational ticket management system, user authentication with MFA, and initial REST API endpoints. Implemented RBAC and audit logging.
2025
Advanced Features
Added workflow automation engine, knowledge base system, and Microsoft SSO integration. Developed email processing with multiple provider support.
2025
Analytics & Integration
Completed advanced analytics dashboard, webhook system, and mobile-responsive interface. Extensive testing and security auditing across all features.
2025
Public Launch
Final testing, performance optimization, and documentation completion. Public beta launch with initial customer onboarding planned for September 2025.
Ready to Experience the Difference?
Join our early access program and be among the first to experience honest, feature-complete helpdesk software when we launch in September 2025.