Complete guide to mastering your helpdesk software
Choose a topic to get started
Get up and running with Loopdesk in minutes
Configure your basic settings, departments, and user roles to get started.
Learn how to set up →Learn the ticket management system by creating and managing your first support ticket.
Create a ticket →Automate common workflows to save time and improve efficiency.
Explore automation →Most viewed documentation topics
Learn the complete ticket workflow from creation to resolution, including priorities, assignments, and status management.
Automate ticket routing, escalations, and follow-ups with powerful automation rules and triggers.
Set up Microsoft Graph SSO integration for seamless user authentication and provisioning.
Create comprehensive help articles and organize them for maximum customer self-service efficiency.
Configure email settings for ticket notifications, updates, and customer communications.
Analyze your helpdesk performance with built-in analytics, reports, and key performance indicators.