Why Choose Loopdesk?
Built from 20 years of frustration with overpriced, feature-locked helpdesk solutions. We're the honest alternative that puts powerful support software within everyone's reach.
Built with Purpose
Born from real frustration with expensive, restrictive helpdesk solutions. We built Loopdesk to be the platform we wished existed.
Honest Pricing
No per-agent pricing traps. No feature paywalls. Essential security features like MFA and SSO included, not extras.
Developer-First
Created by developers who understand infrastructure, security, and what teams actually need to provide great support.
How We're Different
See how Loopdesk compares to traditional helpdesk solutions that nickel and dime you for basic features.
| Feature | Loopdesk | Others |
|---|---|---|
| Per-agent pricing |
Fixed pricing
|
$50+ per agent
|
| MFA & SSO included |
Standard feature
|
Enterprise add-on
|
| API access |
Standard feature
|
Enterprise only
|
| Advanced automation |
Standard feature
|
Premium feature
|
| Setup complexity |
5 minutes
|
Hours/days
|
Our Story
Why we built Loopdesk and what drives us every day.
After 20 years of building web applications and managing support systems, I've seen how the helpdesk industry has evolved into a maze of expensive, feature-locked solutions that seem designed to extract maximum revenue rather than provide maximum value.
The final straw came when I realized that most providers charge per agent (making growth expensive), lock essential security features behind enterprise tiers, and make you pay extra for basic functionality like API access or advanced automation.
"Why should a team of 10 pay 10x more than a team of 1 for the same software? Why should MFA and SSO be 'enterprise features'? Why should API access cost extra?"- Loopdesk Founder
Loopdesk was born from this frustration. We built it to be the helpdesk solution we wished existed: powerful, secure, affordable, and honest about pricing. No tricks, no artificial limitations, no nickel-and-diming.
We're not trying to become the next billion-dollar SaaS unicorn. We're trying to build a sustainable business that provides exceptional value to our customers while treating them fairly. That's the Loopdesk difference.
Our Values
The principles that guide everything we do.
Transparency
Clear pricing, honest communication, and no hidden fees. What you see is what you get.
Security First
Built by developers who understand security. MFA, SSO, and encryption aren't extras—they're essentials.
Customer Success
Your success is our success. We're here to help you provide amazing customer support.
Developer-Friendly
APIs, webhooks, and integrations that actually work the way developers expect them to.
Simplicity
Powerful doesn't have to mean complicated. Great software should be intuitive and easy to use.
Fair Pricing
Fixed pricing that scales with your success, not arbitrary per-seat limitations.
Ready to Experience the Difference?
Join businesses that have switched to honest, transparent customer support software.